Refund Policy

1. General Terms

This refund policy applies to all services provided by PT Vyber Asia Cloud (Vyber.id). By using our services, you agree to the following refund terms:

• Refund requests must be made within the specified timeframe for each service
• Customers are required to provide a valid reason for refund requests
• Approval of refunds is entirely at the discretion of PT Vyber Asia Cloud
• Refunds can only be processed if there are no outstanding payments
• Administrative fees may be charged according to applicable terms

2. Refundable Services

The following services are eligible for refunds:

Internet Services (Home & Business)

• Refund can be requested within the first 7 days after activation
• Applies if service quality does not match what was promised
• Technical issues that cannot be resolved within 3x24 hours

3. Non-Refundable Services

• Installation Fees: Installation and setup fees are non-refundable
• Custom Services: Services customized to customer specifications
• Promo/Discounted: Services purchased at promotional or special discount prices
• Used Services: Services that have been used beyond the warranty period
• ToS Violations: Accounts disabled due to Terms and Conditions violations

4. Refund Calculation

The refund amount is calculated based on the time of request and type of service:

5. Refund Request Procedure

Follow these steps to request a refund:

• Contact Customer Service
  Contact our support team via WhatsApp, email, or phone to submit your refund request.
• Fill Out Request Form
  Complete the refund request form with: Full name, Customer ID, Service to be refunded, Reason for request.
• Data Verification
  Our team will verify your data and refund eligibility within 1-2 business days.
• Approval Confirmation
  You will receive an email confirmation regarding the status of your refund request.
• Refund Process
  If approved, funds will be returned according to the original payment method within the specified time.

6. Processing Time

Estimated refund processing time after request is approved:

• Bank Transfer: 3-5 business days
• E-Wallet (GoPay, OVO, DANA): 1-3 business days
• Credit Card: 7-14 business days (depending on issuing bank)
• Vyber Account Balance: Instant (can be used for other services)

7. Refund Methods

Refunds will be made through the same method as the original payment. If not possible, the following alternatives are available:

• Transfer to bank account in the customer's name
• Credit balance in Vyber.id account
• E-wallet registered in the customer's name

8. Contact Us

If you have questions about the refund policy or would like to request a refund, please contact our customer service team: