Privacy Policy

1. Definitions

• "We" means Vyber.id Company, a company established under the laws of the Republic of Indonesia.
• "Application" is a software application that functions to support Vyber.id services.
• "Services" means Vyber.id services as set forth in www.vyber.id, including VybeFlow AI Omnichannel.
• "VybeFlow AI Omnichannel" means a Customer Relationship Management platform that provides multi-channel communication services (WhatsApp, Instagram, TikTok, Email, Telegram, Tokopedia, Shopee) with AI Assistant.
• "Personal Information" means information about you that can be personally identified.
• "Website" means Our Website at www.vyber.id

2. Information We Collect

Information Collected Automatically

We collect certain Personal Information from you so that the Application can find Services that suit you.

• Your IP address
• Web pages you have visited
• Internet browser you use
• Duration of each visit/session
• Geo-location data (with your consent)

Information You Provide

When registering on the Application, you will provide Us with:

• Email address
• Full name
• Phone number
• Installation address
• ID card number (for verification)
• Your account password

VybeFlow AI Omnichannel Specific Information

When using VybeFlow AI Omnichannel, We also collect and store:

• Customer Contact Data: Name, WhatsApp number, email, address, and contact information of customers you store in the CRM database.
• Conversation History: All messages and conversations from various channels (WhatsApp, Instagram, TikTok, Email, Telegram, Tokopedia, Shopee) managed through the CRM platform.
• Campaign Data: Marketing campaign information you create, including message content, images, and recipient lists.
• AI Conversation Data: Conversation data processed by the AI Assistant to provide contextual and natural automated responses.
• Labels and Tickets: Categories, custom labels, and ticket statuses you create to manage conversations.

3. Use of Information

The information We collect is used to:

• Provide and improve our services
• Process registration and service installation
• Send service-related notifications
• Respond to questions and support requests
• Analyze usage for service improvement
• Detect and prevent fraudulent activity

VybeFlow AI Omnichannel Specific Use of Information

Information collected through VybeFlow AI Omnichannel is used for:

• Unified Inbox: Integrating messages from various channels (WhatsApp, Instagram, TikTok, Email, Telegram, Tokopedia, Shopee) into a single centralized inbox.
• AI Assistant: Processing conversations to provide contextual and natural automated responses. AI can be toggled on/off per conversation as needed.
• Contact Database: Storing and managing customer contact data including name, address, WhatsApp, email, and connected channels.
• Campaign Marketing: Sending broadcast campaigns to all contacts or specific segments with images, text, and automated scheduling.
• Analytics & Reports: Providing message statistics, total conversations, average response time, and channel uptime in real-time.
• Ticket & Labels: Managing conversations with statuses (Open, In Progress, Resolved) and custom labels.

4. Security

We will maintain the confidentiality of any data provided by you. Security measures we implement include:

• Encryption of sensitive data
• Limited access to personal information
• Regular security monitoring
• Network security protocols

5. Changes to Privacy Policy

We may change this Privacy Policy to reflect changes in our activities. If We change this Privacy Policy, We will notify you through:

• Email to your registered address
• Notification on the Website
• Notification on the Application

6. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of Indonesia. Any and all disputes arising from this privacy policy shall be governed by the exclusive jurisdiction of the authorized District Court in the Special Region of Yogyakarta.

7. Acknowledgment and Consent

By using our Application and Services, you acknowledge that:

• You have read and understood this Privacy Policy
• You agree to the use of your personal information as stated in this Privacy Policy
• You have the right to share all information you have provided to Us
• You grant Us the right to use such information in accordance with applicable provisions

8. How to Contact Us

If you have further questions about privacy and security of your information, please contact Us: